Delivery and returns

We understand that making a decision can often take time. Therefore, we, JEWLSCPH, have made it easy for you to exchange/return unused items – and offer a 30-day full return policy. However, please note that different exchange and return rules apply depending on whether you purchased your items in our stores or online at www.jewlscph.com. See exchange rules for purchases made in our physical stores at the bottom of the page.

Please note that for items made to order or custom-made for the customer, the right of return and exchange is forfeited.

DELIVERY
JEWLSCPH delivers FREE (for purchases over DKK 200) to Denmark with PostNord – the rest of the world with UPS, see prices below.

For PostNord, we ship items with the following: PostNord – home delivery, PostNord – work address, PostNord – pick-up point.

Orders placed before 2 PM on weekdays are normally shipped 1-2 business days after the order confirmation has been sent (provided the item is in stock). The amount for your purchase will only be debited from your payment card after the item has been shipped. You will always receive a track and trace number so you can follow your order.

If you have questions about your order, you are always welcome to contact our customer service.

Email: kundeservice@jewlscph.com

Tel. +45 23 71 96 30

Open weekdays 10 AM-5 PM, Saturdays 10 AM-3 PM

WHAT DOES SHIPPING COST?
All shipments to Denmark are free of charge for purchases over DKK 200.

Orders to other countries are sent with UPS and are subject to the following shipping costs:
To addresses within Europe: DKK 75
To addresses outside Europe: DKK 125

RETURNING AN ITEM PURCHASED IN THE WEBSHOP
A 30-day full right of return is granted for items purchased on the website unless otherwise agreed or stated in your order. The 30-day period starts on the day the order is delivered. We pay for your return – see below.

Notification of cancellation must be sent to us no later than 14 days after delivery at kundeservice@jewlscph.com, and the order must be received by us no later than 30 days after receipt of your order.

HOW DO I RETURN AN ITEM FOR FREE?
Send an email to kundeservice@jewlscph.com, and we will send you a free return label via email (applies to shipments within Denmark). You print out the return label and attach it to the package, which you send to us along with the return form.

The return form is included with your order but can also be printed below. The item should be sent to the address below.

JEWLSCPH
Rosenvængets Allé 6A (courtyard), 2nd floor. 2100 KBH Ø

Att: Returns and complaints

DOWNLOAD RETURN FORM (download file via link).

Click here to read our standard guide on the right of withdrawal.

CONDITION OF THE ITEM UPON RETURN
As a customer, you are liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics, and functioning of the goods. In other words – you can try the item in the same way as if you tried it in a physical store.

If you have used the item beyond what is necessary to ascertain its nature, characteristics, and how it functions, we consider the item as used and reserve the right, after a specific assessment in each case, to reduce the refund or let the refund lapse entirely. You should also be aware that the original packaging typically represents a value, and the original packaging must also be returned.

TERMS OF TRADE APPLICABLE TO ITEMS PURCHASED IN OUR PHYSICAL STORE

We offer a 7-day exchange policy for purchases made in our stores. Items can be exchanged in all stores, regardless of where they were purchased.

NOTE: Sale items and outlet items purchased in the store cannot be exchanged or returned. Please note that outlet items are always purchased as seen. For the purchase of outlet items, discount or campaign codes or gift codes cannot be used.